Friday, July 6, 2007

Where Was Will Smith This July 4 When Aliens Took Over HP

Okay I want to know where Will Smith was this July 4. He is the king of Independence Day movie releases and I did not see him in Transformers.

Well Will I have a story line for you. Unbeknown to the world, Hewlett Packard was taken over by aliens both extraterrestrial and non-US residential on July 4th. How do I know this? A problem with a computer allowed me to see that it had happened and when.

I bought a laptop for my daughter late August 2006 and the fan had broken recently causing the system to cut off after a few minutes use. No big deal it is a HP Compaq and they have a one year warranty.

So I track down the customer service number and give them a call. The person who answered my call had a heavy Indian accent and after a few repeated questions and answers had an response for me that tweaked me to the invasion.

Apparently my warranty ran out July 4th. This was a generic date as I did not have my proof of purchase handy... but that suggests the laptops mine was shipped with were delivered July 4th... not too many shipping companies working in the US on Independence Day.

Had to be aliens, right. So Will lets grab some planes or tanks and get to HP headquarters fast. Who knows what viruses they are loading onto the computers...

Now if that is not the case I can only think the standard response is to tell anyone calling that their warranty ran out two days prior to their call... nothing like adding a little to the frustration of the people in the US if you live in India - as my sarcastic helper Joy (a guy whose parents had a sense of humor and may have contributed to his attitude) told me.

I got the proof of purchase after a quick call to PC Richards - two minutes and it was faxed to me. But they were local and rely on customer satisifcation. I was on hold and in conversation for well over 25 minutes with HP.

Outsourcing is part of a global economy, I realize that. But you have lost me ever buying another HP product for my home or my business. Guess the aliens may have disregarded the computers and just sucked up the company's soul.....

1 comment:

  1. All right dude, I rip on India more than I should, and I am an American, first more than, you ever will be. I have had the pleasure to hire more Americans in the US, programmers, 6+ and 3 in India. My snot nosed whiners, yes, snot nose whiners are Americans, and look at you, whining. It makes me mad, how ignorant you are. Maybeyou couldn't afford a computer when they had tech in Texas, or Cali. Yes while these tech nerds from Dell and MS use to hangup, after I waited for an hour. Got rift?